The Challenge
Many hotels were still relying on manual ID checks, photocopies, or loosely enforced policies, leading to slow check-ins, frequent errors, and major security gaps. Front desk teams struggled with inconsistent processes, while management had no centralized way to verify guests or store ID records.
On top of that, hotels faced increasing risks from chargebacks, fraudulent bookings, human trafficking and rising concerns around guest safety, all without a reliable system to track or flag problem guests across properties.
Our Solution
We built a complete, scalable ID scanning system for hotels, combining a custom SaaS web app, hardware integration, and a cloud-connected front end. The result is a seamless, modern solution that improves guest verification and streamlines front desk operations.
Here’s what we did:
Custom SaaS Web App
Built for hotels to securely scan and verify guest IDs in seconds
Auto-fills guest data into PMS systems (like Choice Advantage, Opera, Visual Matrix and others)
Works across multiple properties with role-based user access
Hardware & Software Integration
Developed a smooth connection between ID scanner hardware and the web app
One-click scan-to-fill functionality for fast, error-free check-ins
UV and MRZ detection features for fraud protection
Front-End Marketing Website
Created a modern, responsive website to explain features and drive sign-ups
Includes case studies, FAQs, and video demos to build trust with hotel decision-makers
Clear CTAs and contact forms throughout
Scalable & Cloud-Based Architecture
Encrypted cloud storage of guest ID images and visit logs
Built for performance, growth, and compliance with secure user management
Can onboard new hotels quickly with minimal setup required
The Results
Front desk teams now complete guest check-ins up to 3x faster, thanks to automatic ID data capture and PMS autofill, reducing manual typing and mistakes.
With secure ID storage and a hotel-shared Do-Not-Rent list, properties can instantly flag high-risk guests and protect against costly chargebacks.
Teams gained trust in the system’s accuracy and speed, while owners appreciated having a verifiable audit trail for guest records and legal protection.
Guest Ban’s platform was deployed across multiple hotels, showing strong results with minimal onboarding, proving its value as a scalable hotel tech solution.
Want Something Similar?
If you’re in the hospitality, SaaS, or consulting space and want a website that actually works for your business goals — reach out today.
